Refund Policy
By purchasing one or more Services from Releifhost Internet Services Pvt. Ltd., you declare that you have read, understood
and agree to be bound by this Refund Policy. The latest version of our Refund Policy is always available on the
Releifhost Internet Services Pvt. Ltd. website. It is essential that you read All the Policy Pages prior to purchasing any
Service(s) from Releifhost Internet Services Pvt. Ltd..
The 7 day money back guarantee is only applicable for first-time signups. Second time and subsequent sign-ups are
not eligible for the same. For instance, if you've had an account with us before, cancelled and signed up again, you
will not be eligible for a refund or if you have opened a second account with us.
- For every services renewals due invoice will be generated before 7 days from your due date,Its your
Responsibility to do the Payment in time to avoid any service suspension/termination.Every Service will be
suspended on 5th day from the due date and terminated on 8th day from the due date.Incase if your service
got terminated because of your Payment issue We are not responsible for any files/contents inside your
Hosting Plan.As it your whole responsibility to do the Payment in time.
- Late Fee of 3$ Will be added to your invoice incase if you didn’t made the payment before the
Suspension.The late fee should be paid by you to get your service re-activated.
- The cron timing will be on 2:00 AM As per the IST Its the cron time the invoice generation,Service
Cancellation,Suspension,Termination,Late Fee Addition will be Done
- If paying via credit card, debit card, net banking, PayPal the account will be setup immediately once the
payment is confirmed. If you are paying By UPI/NEFT/IMPS We will activate the order once we
confirmed the Payment
- The 7 day money back guarantee is only applicable for first-time signups. Second time and subsequent
sign-ups are not eligible for the same. For instance, if you've had an account with us before, cancelled and
signed up again, you will not be eligible for a refund or if you have opened a second account with us.
- Refund is not applicable on Domain registration/transfer/renewal, VPS & Dedicated Server,
CodeGuard,SiteLock,Dedicated IP, WHMCS License, Blesta License, Weebly Site builder and other
addons we provide The modifications done in pricing pattern or policy by the software license company
will take effect immediately on Releifhost Internet Services Pvt. Ltd. clients.
- The money back guarantee is provided on Shared/Reseller/Master/Alpha Reseller hosting Only
- No refund will be made if your Service(s) are suspended or terminated for cause.
- The refund will not cover any kind of taxes, setup fees, refund processing fee, postal charges or any kind of
payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account
was involved in violation of our terms of service or any kind of illegal or system resources over-usages or
after 7 days period or beyond coverage of our refund policy as noted here.
- If the web hosting service includes free domain name, and you cancel the web hosting service, the domain
charges (standard rate as per website) would be deducted from the refund amount. If the refund amount is
less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership
of the domain will remain with Releifhost Internet Services Pvt. Ltd. if you fail to pay the difference amount.
- Transfer fees would be applicable, if you wish to transfer the free domain name to some other provider.
Without transfer fees the domain will not be released.
- One free WHMCS Starter or Blesta license is included in reseller hosting plan*. WHMCS starter license
allows you to manage upto 250 clients. You can upgrade the WHMCS license from us by paying the
appropriate license cost. If the reseller hosting plan is cancelled within first 7 days then WHMCS Starter
(10$) or Blesta license (7$) cost will be deducted from the refund amount.
- We do offer free account migration,If we had worked on your Account migration Incase of Service
cancellation within first 7 days.There will be an Charge of 10$ Deducted from the Refund Amount.
- The payments made through UPI/NEFT/IMPS To our Bank Directly are non-refundable. Refund will be
added as credit to the hosting account.
- The refund request placed after 7 days will not be processed and you will not be eligible for any refund.
- The cancellation request should be sent through client area.
- After sending the cancellation request, it would take 7 to 15 Business days to complete the refund process.
• Unpaid invoices may result in the suspension or termination of your web hosting account. Your suspended
account will only be restored after clearing the outstanding invoice after which you will be able to access
your data.
- • If your account gets terminated, the data residing on it won't be restored and will be treated as a new
account. If you fail to renew your subscription on time you will be charged on your invoice.
- We will not activate new orders or activate new packages for customers who have an outstanding balance
on their account.
- Every Services will be suspended on the next day of your due date and terminated on the 5th day from your
service due date.So its your responsibility to Do payment in time to avoid any service
suspension/termination.
Account/Service Termination
Your hosting account at Releifhost Internet Services Pvt. Ltd. can get terminated due to following reasons:
You decide to discontinue
-
At any point of time, during your subscription, if you no more want to continue with our services and want
to place a cancellation request with immediate termination, your hosting account will be suspended right
away and will be terminated within 24 hours.
Cancellation upon expiration
- If you place a cancellation request to discontinue our services after your subscription expires, your hosting
account will be suspended at the end of the subscription and will be terminated within 24 hours (after the
expiration date).
You did not renew